#My console updated and now i can't load into any games. Just gets stuck on the loading screen.

1 messages · Page 1 of 1 (latest)

ocean crag
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Every game i load up just gets stuck on the loading screen. Not frozen, just stuck loading. I've reset my console several times. Network connection says it's fine.

prisma jungleBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

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ocean crag
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i'm on the Xbox One S console btw

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Don't know what an OS version is. Am not in an insider program

ocean crag
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tried to clear local saved games to see if that would do anything. That's not even working. Says the console will restart but nothing happens.

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when i try to click it again nothing pops up

keen olive
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What happens if you hold down the power button on the console for ten seconds to hard reboot?

ocean crag