#even support can't help now

1 messages · Page 1 of 1 (latest)

severe rose
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So how do I proceed from here (this is the email I got from support )

plush kindleBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

severe rose
#

hope this email finds you well!

I am reaching out regarding our earlier interaction to help with the temporary suspension of your Xbox account in order to gain the ability to play Call of Duty 6 Beta with your little brother.

We have done a thorough check on our end, and I have to inform you that unfortunately the team will not be able to proceed with resolving the suspension nor speed up the process due to our scope of service being strictly technical support. As we lack the necessary tools to proceed with resolving this matter.

I'm afraid that it has been clarified to me that the support department, including, phone/chat supports, and also Microsoft forums, will not be able to help with this matter as we are unable to access such data on our end. However, I urge to reply to the email received by your previous agent to check on the available updates on their end.

I know this has not been the update we have been waiting for and I sincerely apologize for this inconvenience especially when you mentioned that you were just trying to help your brother. Do not hesitate to reply to this email if you need any help. It is a pleasure to assist!

Have more questions?
There are plenty of other resources available to help with your Xbox experience. If you've hit a snag like today, or you just want to explore and connect with fellow Xbox enthusiasts, check these out.

Xbox Community:  Discuss topics with other gamers and get help directly from an experienced Xbox enthusiast. 
Xbox Support: Find helpful content to solve any Xbox challenge you may have. 
Xbox Family: Set
up your family group with the desired settings to provide a safe experience to
your child.
Xbox Security: Learn how to keep your account secured.

If you still need help, contact Xbox support referencing the support request under the signature.