#i dont know what to do

1 messages · Page 1 of 1 (latest)

drowsy sorrel
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i try downloading a game and it says " ten of your devices have apps and games from store already installed on them. thats the limit. go to store > settings > manage devices. then remove a device to make room for this new one." i removed a device and i only have one device left and i still cant open the game

swift totemBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

rough prairie
drowsy sorrel
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i have reset and i have plenty of storage but i still cant

rough prairie
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You could try the app store troubleshooter:
Follow these steps to run the Windows in built troubleshooter:

a) Write Troubleshooting in the search box and hit enter.

b) Click on Troubleshooting tab.

c) Click on view all option on the upper left corner.

d) Select the Windows store Apps option from the list.

e) Click Next to run the Troubleshooter.

drowsy sorrel
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im having trouble finding the Troubleshooting tab

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@rough prairie check your dms

rough prairie
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Sorry I don’t do dm support