#Xbox Cloud

1 messages · Page 1 of 1 (latest)

summer storm
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I somehow cannot buy the 14-day trial for 1€, I have redeemed a code with 10€, but it says I need to add another payment method, why is that so?

cloud roseBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

deft rapids
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You do need a payment method if you are making the purchase with account credit. It won't take the money from the card, it's just needed as backup in case you choose to continue the subscription and haven't topped up the account.

summer storm
deft rapids
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Ask your parents

summer storm
inland abyss
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We aren't going to help you go against your parents wishes.

This isn't a tech support thread anymore.

deft rapids
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Well, you either need a card on the account, or Paypal. There's no way around that.

summer storm
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Okay ig

deft rapids
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In future you should buy a Game Pass gift card rather than a currency gift card.

summer storm
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So I wasted 10€… great.