#Minecraft not showing up as bought on my new Xbox

1 messages · Page 1 of 1 (latest)

warped jacinth
#

I have an og fat Xbox one that I bought minecraft in and I recently bought a Xbox one s,I was gonna download Minecraft but it appeared as not bought. I checked my old Xbox and sure enough it was as bought there and was playable even with no internet connection. I am not sure what to do right now since I can't use my old Xbox because the sync button broke

mossy nicheBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

warped jacinth
#

(also that only happened with Minecraft for some reason idk why)

ionic wolf
#

Are you looking for the game in your library, not the store?

warped jacinth
#

Yes

warped jacinth
#

But it doesn't appear

#

But if I do in on my old Xbox it is there

ionic wolf
#

Is there any other profile on your old Xbox?

warped jacinth
ionic wolf
#

Minecraft might be owned by one of the other profiles.

warped jacinth
#

I also checked on my old Xbox game library on the same account I use and it's there

ionic wolf
#

Game library shows all games from profiles that set Xbox as home.

warped jacinth
#

There is no way to be 2 or more main profiles

ionic wolf
#

Profile can only be set home on 1 Xbox. Xbox can have multiple profiles set as home.

warped jacinth
#

I remember that I bought it

#

I have no idea why this is happeningp

marble narwhal
#

Are you sure you bought it with this account?

marble narwhal
#

If we're talking about your linked Gamertag (Caiosmende8791), it doesn't own Minecraft. The only related things it owns are two episodes of Minecraft Story Mode.

#

If you're sure you bought it on this account and have a proof of purchase somewhere, you can contact support, but the much, much stronger probability is that someone else owned it and had that console set as Home Xbox. You'll want to find that account, if that's one you previously owned.

warped jacinth