#Xbox one S won't load into online games and stuff like YouTube

1 messages · Page 1 of 1 (latest)

void warren
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Girlfriends One S shows it connected to Internet just fine but isn't letting her get into online games or stuff like YouTube nothing has changed and nothing else in her house is having issues

ornate dragonBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

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Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

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  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

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indigo gust
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Please answer the bot questions above to provide more information. That helps people understand the issue more and saves them suggesting things you've tried already.

void warren
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She already restarted her network also forgot the network and reconnected

indigo gust
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And restarted the console too, right?

void warren
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Yes this was happening the other day as well but haven't tried again until today

indigo gust
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And what error is shown when trying to connect online?

void warren
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It's different based on games

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It's connected to the Internet just won't load online games and stuff