#EA Play

1 messages · Page 1 of 1 (latest)

slate tapir
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I just sub to EA Play for 99 cent for some reason it's not even showing that the sub is active I'm on the phone with support not sure how to fixed this problem I had enough money in my account! All I wanted to play is Collage Football!

pale compassBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

brisk talon
slate tapir
paper mirage
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how are you trying to play the game on your phone?

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EA play is for console or PC not mobile

slate tapir
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I'm talking about Microsoft Support they also ended up hanging up on me!

brisk talon
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If you've double-checked that you are logged in with teh correct account that you purchase the subscription on, and it isn't showing up but you were charged then those official support people are the only ones that are going to be able to help

slate tapir
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I am and the sub is on.

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it not showing up on the EA Play app via decktop and my xbox account is connected to EA .

paper mirage
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by decktop i assume you mean desktop?

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so your trying to play on PC?

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where did you buy your EA sub from ?

slate tapir
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I just bought a sec ago

paper mirage
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where

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did you buy it from Xbox

slate tapir
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yes.

paper mirage
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okay thats why that EA play membership will only work on xbox

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Console.