#Didn’t receive gifted game

1 messages · Page 1 of 1 (latest)

unique crest
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My friend gifted me a game but I haven’t been able to receive it, I haven’t gotten any emails or Xbox notifications and the store still says purchase.

supple sierraBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

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Additionally, no one here can assist with Enforcement actions of any sort.

quick quest
unique crest
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We both live in the us and it has been about an hour and a half.

pearl slate
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Its not always instant. Wait a few hours or have ur friend send u the code

unique crest
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Okay, he said he didn’t have a code but I’ll wait and see what happens.

pearl slate
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He could check his order history on browser or console

unique crest
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Order history just has the option to view in store or close, also where would I receive it? On the Xbox or through email?

pearl slate
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Not urs but his as its on his acct that the purchase happens.

quick quest
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You should get an Xbox message within 24 hours with instructions on how to accept your gift

unique crest