#i own certain games but do not see them on some devices

1 messages · Page 1 of 1 (latest)

normal lava
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I have purchased a number of games on one singular account across xbox and pc through the xbox game store, recently i bought a new desktop pc and am wanting to download forza horizon 5 (a game i have purchased on my account) but i do not see it in my library but when i pull up my laptop which is configured the exact same way it shows up in my library. Now that i have noticed this game is missing i noticed a few others as well such as sea of thieves. I have both my laptop and desktop side by side and they are the same except for which games they have even though i should have them, I just want to play the games I own on my new pc and xbox support seemed to be of no help.

I have already tried signing out and back as well as deleting the xbox app and re-downloading it, nothjing seems to have worked

sharp grailBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

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Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

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