#Microsoft rewards problem

1 messages · Page 1 of 1 (latest)

slim veldt
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Since I bought my Xbox one Microsoft rewards app didn't open and kept saying "Oops, looks like something went wrong" then what should I do , hope you solve this issue .

topaz tulipBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

slim veldt
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  1. I have an Xbox one consle and every time I try to open the Microsoft rewards app it just says "Oops, looks like something went wrong " couldn't open the app since I bought my consle
  2. I haven't tried any troubleshooting
  3. Didn't see anyone with a similar issue as mine
dull echo
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The rewards app ahs been retired now. You can access rewards by going to your profile and then over to the rewards tab

slim veldt
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It says "try again later" and "we can't check for quests right now"

dull echo
slim veldt
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Yeah

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But it's bing, not xbox

dull echo
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It's all part of the same rewards system. You could try a hard reset of your console:
Close all apps and games and go back to your dashboard
Hold the power button in until your Xbox turns off
Wait around 1 minute
Turn it back on and then try accessing rewards on your profile

If that doesn't work, might be best to reach out to official support

slim veldt
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At all this definitely will not help

dull echo
# slim veldt But not the same score

Points you earn on Xbox go towards the same points you earn and see on the rewards site. Reason I asked you to check there, was in case there was an issue with the rewards access on your account.

Hard resetting your console may indeed get the rewards quests to show up, it's one of the most common troubleshooting steps.

If that fails, then official support would likely need to step in and help. But if you're so sure none of that will, then best of luck

faint axle
# slim veldt But not the same score

Sorry wanted to double check what you meant here

Are you saying you have completely different point amounts on your Xbox and web browser? (When you were able to access it on the Xbox of course)

slim veldt
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My game score is 1300 and bing is 15

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I don't browse on my consle tho

slim veldt
dull echo
dull echo
slim veldt
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Then the rewards points come by browsing only