#Ultimate Subscription

1 messages · Page 1 of 1 (latest)

hexed inlet
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Xbox

unkempt templeBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

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shell schooner
# hexed inlet Xbox

Do you have a problem with it, or were you just looking to get it, or what?

hexed inlet
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It's about an ultimate subscription digital gift card

glad idol
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you need to explain what or ask a question

shell schooner
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he's typing

hexed inlet
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Firstly I bought it online and then I redeemed the code. Then xbox asked me to put my credit card again. Should I put it? And if yes, will it charge me 15€ again?

shell schooner
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Yea, so the card you got was a trial card and you will need to put a credit card in to activate it

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After you've done that you'll need to go and turn off "recurring billing" so that you don't get charged when your trial expires

hexed inlet
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Will it cost me 15€?

shell schooner
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No, it will only charge you when the time you already bought expires

hexed inlet
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But I already paid

shell schooner
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yes, you have already paid for a certain amount of time.

the credit card is so that when your time runs out the subscription will renew.

since you do not want the subscription to renew, you have to turn it off

hexed inlet
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If i turn it off, will it cost me 15€?

shell schooner
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No, it will only charge you when the time you already bought expires if you do not turn off recurring billing

hexed inlet
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It will only charge the tax?

shell schooner
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it will not charge anything

hexed inlet
shell schooner
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when the time that you have already bought expires, your time runs out.
at that point if you did not turn off recurring billing then you will be charged

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becuase that is how basically all trials of monthly subscription services work

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the trial is designed to get you excited abotu the product, and they want you to continue buying it lol

glad idol
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Its a Subscription so it works like any other Subscription Netflix Amazon etc it will charge your card each month till you cancel it.

hexed inlet
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Ok I'll do it. Hope I can trust you guys

shell schooner
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you can

hexed inlet
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Pls don't delete this channel. I need it in case they'll charge me.

shell schooner
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They will only charge you if you do not deactivate recurring billing per the official microsoft support site instructions posted above.

hexed inlet
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I followed the information

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Can I cancel the recurring billing before it's activated?

glad idol
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no

hexed inlet
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Oh

shell schooner
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You must enter your credit card information.

Then you must follow the steps to disable recurring billing.

They must be done in that order.

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If you do not have your credit card added then "disable it" doesn't make sense and is not possible to do.

hexed inlet
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So again, if I'll put the credit card they want and cancel the recurring billing, they won't charge me anything, right?

shell schooner
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i've typed the same thing several times

hexed inlet
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Sorry

shell schooner
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  1. put credit card in
  2. trial is activated
  3. disable recurring billing

you will not be charged if you follow all 3 steps

hexed inlet
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I don't won't to be charged 'cause I already paid 9€ for the gift card.