#Microsoft Soft store app will not load

1 messages · Page 1 of 1 (latest)

naive basin
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So I recently got a gift card and was looking to redeem it, I opened the Microsoft Store app and everything except the side bar was grey. I also tried to search but it was grey again, while typing out the gift card code it came up with "Something went wrong", I tried to reload the page but the same thing happened.

I have also Restarted my console twice and have powered it on and off again but nothing.

I'm kinda stuck and don't know what to do.

hardy stratusBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

naive basin
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Really upset no one is answering this.

safe dawn
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Have you factory reset yet?

naive basin
next wyvern
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Has this happened at all the last time you’ve used it?

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It’s most likely an issue on Microsoft’s side

next wyvern
safe dawn
next wyvern
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Ok then

fierce cove
next wyvern
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Had a feeling

quartz meteor
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mine loads but i cannot add anyone and it doesnt let me log into xbox website it just keeps logging me out after i log in

quartz meteor
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nah i think i fixed it

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just had to change age to 2001

safe dawn
naive basin
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I think the issue is fixed guys. I think my router was bugging because the air was being blocked, which would explain the slow speeds of discord on my phone, if its not that then it might have just glitches for no reason, not sure, but thanks for the tips

fierce cove
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Bro

fierce cove
quartz meteor
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also it doesnt let me connect xbox to discord

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it just says try again and as much times i tried it just doesnt work

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it doesnt work for other apps like steam too