#game pass not working

1 messages · Page 1 of 1 (latest)

dire basin
#

my game pass isnt working its says my subscription expires 7/18/24 and it says my last charge was 7/19/24 but i was playing games on gamepass some days after that this problem arose yesterday i tried playing a game from gamepass and it said i need to renew my subscription but i check and it said it expires the 18th and my last charge was the 19th can you please help me resolve this issue i really want to play games but sadly cannot

gritty starBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

nocturne sky
#

I’m having this exact issue

#

Stuck in waiting with Microsoft support now

normal flower
nocturne sky
#

Gotta play games you already own for now

normal flower
#

That's the thing the game I own and want to play ain't working 😂

gentle imp
sweet wren
#

@dire basin I'm having the exact same problem. It's a problem on microsoft's end of course 🙄 guess I'm stuck playing fortnite for now..... Better be fixed soon.

molten grail
#

i can’t even play games i alr own that aren’t on the cloud like COD WW2 or GTA V anyone know why? this has been an issue for me since before the outage

chrome basin
#

i have the exact same problem

gentle imp
#

You can sign up for notifications on the page I linked.

molten grail
#

@chrome basin same for u?