worldly onyx
Hello,
I renewed my Game Pass subscription on the 19th of this month. However, despite the renewal, I am unable to access the Xbox Game Pass games. I was able to play today, but now, for some reason, I cannot. The system is requesting the owner to log in or renew the subscription. How can I resolve this issue?
Thank you
ripe tundraBOT
Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.
If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.
In order for members of the community to provide adequate support, make sure you have provided answers to the following:
Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).
Please list everything you have attempted.
If so, what results have you seen and tried?
If you do not provide answers to all of these questions, you are not likely to receive a response.
Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.
If you need immediate support, please contact Xbox Support.
Additionally, no one here can assist with Enforcement actions of any sort.
static flare
As I told you already in General, you need to contact Support if it's still not working after restarting your console/PC.
worldly onyx
I tried everything I also called then Xbox customer services.
static flare
What is 'everything' exactly?
worldly onyx
I restarted.I log out and log in again. And called the customer services. And searched the problem in https://account.microsoft.com/services?fref=home.drawers.subscriptions.view-all-subscriptions. I checked the subscriptions. Like I said it's active.
I also can show you the photos
If I can
static flare
And what did customer services say when you called?
worldly onyx
They directed me to the link I sent you.
static flare
Well, I don't know what else to suggest aside from trying a restart as mentioned already.
Xbox said the issue was resolved, so if it's not you're better off contact Support as I've said a few times already.
worldly onyx
Duh
static flare
If you're going to start being rude about it, you'll lose any chance of getting further help from anyone.