#My xbox adapter is not working

1 messages · Page 1 of 1 (latest)

vernal willow
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i have a gen one comntroller and i cant connect it yto my xbix adapter

shell bladeBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

jaunty timber
vernal willow
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the small on

jaunty timber
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Do you also have an Xbox console?

vernal willow
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no

jaunty timber
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Do you have any other controllers?

vernal willow
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only a day one controller

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i have a friend with a xbox

jaunty timber
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You could try testing the controller on that Xbox to see if it connects. That will help to check if there's an issue with the controller or not.

vernal willow
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it connects

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i bought it from him

jaunty timber
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You could also ask your friend to see if they will let you test one of their controllers to your wireless adaptor.

vernal willow
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is there anything else i coukd do, i cant go to my friends house right now

jaunty timber
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What have you tried so far?

leaden remnant
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R u using the dongle for pc or with ur friend xbox?

vernal willow
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only dongle

jaunty timber
leaden remnant
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Oh

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Did u try to pair it to the dongle by pressing the pair button on controller

vernal willow
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yes

leaden remnant
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It didnt work?

jaunty timber
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Obviously not Rumbly, or there would be no need for this thread.

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@vernal willow What have you tried so far?

vernal willow
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i tried to search my device management

jaunty timber
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Do you see the USB device in there?

vernal willow
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yes, Xbox adapter for windows

jaunty timber
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And you have rebooted the PC, right?

vernal willow
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how

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wdym

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restart?

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cause i didnt

jaunty timber
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Turn it off, turn it back on.

vernal willow
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ok

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with the usb connected?

jaunty timber
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That doesn't really matter.

vernal willow
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ok ima try it right now

jaunty timber
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A restart is always the best first thing to try with pretty much any tech issue.

vernal willow
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i did

jaunty timber
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When was the controller last tested on your friends Xbox?

vernal willow
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pretty sure it was a month ago

jaunty timber
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Okay, then two things.

  1. Test it again and make sure it works. If it doesn't connect to their Xbox, it's an issue with the controller

  2. If it does connect to the Xbox, ask your friend to try pairing one of their other controllers to your wireless adaptor and see if that works.

It it doesn't, then there's a problem with the adaptor.

If it does, then some more troubleshooting would be needed with the day one controller.

vernal willow
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i cant go to my friend house today

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tge control works with usb cable

jaunty timber
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Well at least you can use it in the meantime.

vernal willow
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yes

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what should i dop

jaunty timber
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I already said what to do.