#Trouble with Xbox 360 store purchases (that led into other problems)

1 messages · Page 1 of 1 (latest)

alpine sphinx
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So there I was a nice Monday evening. Today was the day I start purchasing all the games I want before the store closes down. I started off by buying the bionic commando since it was a part of the sale going on and then happen to put myself in a bit of a pickle. I have found myself waiting almost 5 hours for this game to download. I turned on background downloading so I can wait for it to purchase. I turned my Xbox 360 back on a few hours later because I still noticed it was in its downloading state and it was only on 45 percent. I then proceeded to check an hour later and then it happened. I couldn’t sign into Xbox live. Now this special little error code popped up which would be error code 8015190a and I was unable to sign into Xbox live on my 360 and series x. Now I have seen multiple videos stating cancel renew subscription and whatnot but I wanna hear out a real expert like an actual employee to help me. I’m on a time crunch right now and I don’t want to sound impatient. But this is a very huge inconvenience and now I can’t even tell if my game is downloading. So if any dev could please help me with this it would be greatly appreciated because this is definitely something that I don’t want to occur again

limber lavaBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

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mortal locust
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I’ve had that several times and turning on and off auto renewal for gamepass fixes it for a while. 360 isn’t really maintained much these days so just something we have to deal with.

grim heath
alpine sphinx
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Well thanks for that man

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I’ll try that and see if it works

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But any tips for the speed in which these games download?

grim heath
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As a general rule of thumb