#can’t sign in to my Xbox app

1 messages · Page 1 of 1 (latest)

celest solstice
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I can sign into any account, besides mine anyone help

tropic windBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

crisp edge
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Have they already been added to the Xbox and you're just signing in?

celest solstice
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I had this account for 4 years and I signed out of the Xbox app account and can’t sign back in

crisp edge
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"Xbox app" I'm confused. I need a bit more detail to really understand what you're having issues with.

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Mobile? The post says console

celest solstice
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Yea sorry mobile

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I was signed in, I signed out and I can’t sign back in. On Xbox app mobile

crisp edge
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What do you mean by "I can't". You need to provide as much detail as possible! We cannot read minds 😉

celest solstice
crisp edge
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Any error codes?

celest solstice
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Nope

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I can show you a pic in your DMs

crisp edge
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You might need to go into your mobile settings and clear any cache / reset the app / uninstall and reinstall it

celest solstice
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I will try

celest solstice
crisp edge
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Can you sign in on other devices?

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or on web?

celest solstice
celest solstice
tropic warren
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Bro i have the same issue

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No one helps me with this

wispy nova
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Are you by any chance getting the same error code I am getting? Error 0x80070426

crisp edge
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It might be worth contacting official support