my controller is under warranty but the virtual agent says that it is not
#Warranty issues
raw cliff
shut bisonBOT
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dull bear
my controller is under warranty but the virtual agent says that it is not
Don’t trust AI
raw cliff
i cant send the screenshot but my warranty ends in 2025
raw cliff
Don’t trust AI
whenever i try to call back,, it always gives me an error
how do i even contact them then
dull bear
whenever i try to call back,, it always gives me an error
I don’t think you’ll get help here
you need to contact official Microsoft support
dull bear
that’s a client sided issue
raw cliff
"We’re unable to process your request for a call back. Please try again later."
raw cliff
that’s a client sided issue
ive been trying for like 2 months at this point
stone jetty
There’s no need to use the virtual agent. Just sign in, check status, and request warranty.
raw cliff
https://support.xbox.com/en-US/help/hardware-network/controller/controller-warra...
i just get a "Out of warranty - immediate repair" option when my controller is clearly under warranty
tepid cosmos
i just get a "Out of warranty - immediate repair" option when my controller is ...
Did u buy it second hand?
raw cliff
Did u buy it second hand?
nope
i just checked, if i select a US address, it lets me claim accidental damage, but it wont let me do that im my native country
tf
it still says out of warranty
bold bison
accidental damage isnt covered on a warranty you need insurance for that.
but if you have the receipt prove o0f purachse you can contact support via chat or call back
earnest berry
And different countries have different warranties. That is pretty normal
raw cliff
And different countries have different warranties. That is pretty normal
i purchased the 2 year additional warranty
raw cliff
accidental damage isnt covered on a warranty you need insurance for that.
but i...
i do have that
bold bison
i do have that
then you need too contact the insurance company not Microsoft
raw cliff
then you need too contact the insurance company not Microsoft
my bad i mistook the extended warranty for insurance
stone jetty
For extended warranty, you have to check with the seller. Unless they sold you Microsoft Complete (Xbox extended warranty), which would show the status in the same warranty page.
For example, I have extended warranty with Best Buy. For me they cover regular wear and tear.
raw cliff
For extended warranty, you have to check with the seller. Unless they sold you M...
the warranty page does show the extended warranty, i bought it from microsoft directly