#game pass ultimate

1 messages · Page 1 of 1 (latest)

wet sorrel
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Bonjour j'ai le game pass ultimate et je peux jouer avec sur le cloud gaming sur un navigateur mais lorsque j'essaye de jouer sur l'app xbox sur mon pc on me demande de reprendre un abonnement pour jouer au même jeux disponibles sur le navigatur. Il me semble qu'ils ne reconnaissent pas mon abonnement sur l'app, comment farie ?

celest zephyrBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

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celest zephyrBOT
wet sorrel
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Hello,

I have an Xbox Game Pass Ultimate subscription and I can play the available games via cloud gaming on a browser without any issues. However, when I try to play the same games on the Xbox app on my PC, it asks me to subscribe again, as if my current subscription is not recognized. Could you help me resolve this issue?

Thank you in advance for your assistance.

cerulean gust
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verify if pc is set to ur country as well as where is ur acct set to

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they must match

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also verify if ur country support game pass on pc.