#xbox account don t exist

1 messages · Page 1 of 1 (latest)

fervent breach
#

Hello I need help with an Xbox account.....
What happened is that when I was going to play on my Xbox it asked me for a password, which seemed strange to me until I saw that in my account there was an email that was not mine, so I no longer know what to use because my account appears with a different password and email..... and when I tried to log in with my account on the Xbox page it told me that my account does not exist

surreal raftBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

fervent breach
#

@weary isle i'm sorry but this asks me to reset My account password but in really i don't hace any type of accesos excepto the email that My account now has

exotic marsh
#

That is one option it also covers how to recover your account should it be compromised. But you should really contact support urgently