my dlc isnt available

[fading coral]

So bought the new elden ring dlc and i been
playing it for the past 4 days no
problems but today i log into my
xbox to play more elden ring and
Still the game iS telling me to reinstall Chat
the dlc so i uninstall it and now its
saying i have to buy the dlc again
please help

[obsidian skiff]

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[calm yoke]

Assuming your gamertag is the one listed on your Discord account, go check your order details at https://account.microsoft.com/. It looks like you may have pre-ordered it (which doesn't charge your card right away, not until a few days before it actually releases). If there's a failure for some reason (maybe card expired, etc) it will keep trying for up to a week before it fails and removes the entitlement from your account.

I'm guessing you fell into that bucket and you'll see in your order history that the order failed and you were never charged for the game.

[fading coral]

So your saying i need to spend another 40$ on a dlc i already bought

[fathom oyster]

No, saying you haven’t completed the paying for the dlc because order maybe failed. Check the order history for that status.

[calm yoke]

You didn’t buy it, you never paid for it

[fading coral]

How tf does that work?

I straight up paid for it? But not the deluxe version

I canceled that one

And pre-ordered the normal one

Around 3 months ago

[fading coral]

I also have proof of me playing it

[calm yoke]

As I said, preorder doesn’t pay when you preorder

[fading coral]

What should i do then?

And yeah the card was canceled a month ago

[calm yoke]

It charges a few days before launch. If there’s an issue, it keeps trying and assumes it will go through giving you access until it fails out

You need to actually go purchase it with a valid payment

[fading coral]

What about the payment i did pre order with?

Is it gone?

[calm yoke]

You said that card was cancelled a month ago

[fading coral]

Yes

[calm yoke]

You’ll need to remove it from your account

[fading coral]

I already did

[calm yoke]

There was no charge that went through on that card

[fading coral]

Ohhhhh