#My Xbox got stolen and I can’t track it

1 messages · Page 1 of 1 (latest)

swift atlas
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I think My xbox has been Stolen for a few weeks Now and ive never realized cause it was locked in a cabinet, so basically I have two Accounts one is the account I set up my xbox with which is the one I don’t use and the other one is a second account I made which is the one I use, I couldn’t find the email I used to set up my xbox with but the email I used for my second account I used and I was able to login to Microsoft to use find my device but when I clicked on it it said “We can't locate any devices used with your Microsoft account or the devices you use don't support location tracking.” My xbox Is register with that Microsoft account help me plz

uneven vesselBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

limber bison
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Xbox don’t support find my

swift atlas
lofty panther
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Per your message in general chat, your xbox was not stolen by a stranger. Your mom knows where it is and you will need to work with her to resolve your situation.

swift atlas
lofty panther
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This is not a tech support question, this is a personal issue that we aren't going to be able to help with.

swift atlas
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but say like i get a new xbox, and i wanna login to my account not the account i set my xbox up with, it was a different account on the same xbox, will it let me login to that one ?? or what

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cause i’ll probably just end up buying a new one

lofty panther
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You can log in to any xbox, computer, phone, etc with your same account.

swift atlas
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because on the xbox app im logged into the account

lofty panther
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All purchase history, game progress, friends lists, achievements, etc are linked to hte account not ot hte console.

swift atlas
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will my xbox game pass thing remain the same

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or do i need to buy that with the xbox

lofty panther
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everything is linked to your account, not to your physical console.