#Windows Hello wont let me sign into my Microsoft Account

1 messages · Page 1 of 1 (latest)

crimson venture
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I recently linked Microsoft Hello to my Microsoft account, now no matter what I do, I cannot log into my account, this is everything from Bing to the Xbox App, I have no access to the account whatsoever and I am very confused!

late hemlockBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

crimson venture
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I have tried troubleshooting this by logging in via several options and trying to remove the app, i have reset my PC and i have tried to repair the application aswell but all to no avail. I have also looked around here and havent seen anything related to this online which heavily confused me as i thought this issue would have happened somewhere before?

cerulean marsh
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Mal, can you explain exactly what happened when you attempt to sign in?

crimson venture
cerulean marsh
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You can't upload screenshots directly here, but feel free to use a image hosting website to share

crimson venture
crimson venture
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sorry, my pc is shocking at the moment, no clue why