#pc help

1 messages · Page 1 of 1 (latest)

grizzled maple
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i have game pass for xbox and pc but i cant use the games

low geyserBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

winter bramble
grizzled maple
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it said i dont got gamepass

winter bramble
grizzled maple
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yea i do

winter bramble
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And what does it say....

grizzled maple
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Xbox Game Pass Ultimate

winter bramble
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okay, if you just subscribed you might need to reboot your comptuer and wait 5-10 minutes.

grizzled maple
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i did not tho

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i sub 10 days ago

winter bramble
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That doesn't make sense, so you may need to contact official support so someone can talk through things and look things up live.

grizzled maple
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it did not help

winter bramble
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I'm surprised that you were able to get ahold of someone and get the case closed in only 30 minutes.

What did they say?

grizzled maple
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they did not help me with it

winter bramble
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i do not believe for one second that they hung up on you...

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there job is to help people with subscription/xbox issues

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so what did they actually say?

obsidian plank
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i have the same problem

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it says xbox account is different than your microsoft store account

olive zodiac
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Sign out of the store