#Trouble with buying a subscription

1 messages · Page 1 of 1 (latest)

meager bridge
#

I am having issues trying to buy a subscription called ubisoft + on the Xbox can someone please help me

willow fulcrumBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

meager bridge
#

Hello

#

Can someone please help me with my issue

near sky
#

you have not said the issue

meager bridge
#

I'm trying to buy ubisoft plus on Xbox but it's not letting me buy it and I don't know what to do

near sky
#

People will need more information

#

error message?

meager bridge
#

On the Xbox store it says "join. When I click join it takes me to a website to link my Xbox account with ubisoft account and I successfully linked them both but when I go back to the store it would still say join and I wouldn't be able to pay to get the subscription even though I linked both the accounts

#

On the join screen it would say that the page would refresh once I linked both my accounts successfully which I did but the page still wouldn't refresh

#

Can you tell me how to fix this issue

#

Well...?

meager bridge
#

On the Xbox store it says "join. When I click join it takes me to a website to link my Xbox account with ubisoft account and I successfully linked them both but when I go back to the store it would still say join and I wouldn't be able to pay to get the subscription even though I linked both the accounts

#

On the join screen it would say that the page would refresh once I linked both my accounts successfully which I did but the page still wouldn't refresh

#

Can you tell me how to fix this issue

oblique spire
#

Have you tried using a computer instead?

warm imp
#

True

#

or phone

meager bridge
warm imp
#

phone?

oblique spire
#

The device you are using to talk on discord right now?

meager bridge
warm imp
#

ok

meager bridge
#

It would work on the phone?

#

Is there a website in which I can pay for the subscription?

oblique spire
#

Yea the Ubisoft website

meager bridge
#

I will try now

warm imp
#

gl

meager bridge
#

It would transfer to the Xbox because I have both of them linked right?

warm imp
#

of course

#

but you need to restart the console

meager bridge
#

Ok thank you for your time

warm imp
#

it worked?

meager bridge
#

Yes

#

I can charge it now

warm imp
#

ok then enjoy the games

meager bridge
#

Ok thanks friend

warm imp
#

any questions?