#cannot sign in after putting my passcode in

1 messages · Page 1 of 1 (latest)

burnt arrow
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I've seen others with similar issues but no fix.
this has been going on for 7 hours now, I have restarted by Xbox several times and I am aware it is an Xbox live issue.

once I open my Xbox it tries to sign me in and once I put my passcode in I'm getting "we can't sign you in. try again in a few minutes or check service status in Xbox assist (0x7DD0017)"

I can't access the Xbox support website but my friend can and I've seen what it's told me to do and that still didn't work.

my Xbox 360 also cannot connect to Xbox live, because I cannot sign into my account I cannot access anything on my Xbox 1.

I've ran WiFi speed and connection tests and everything is perfectly fine. I just need a resolve so I can access my Xbox again 🙏

(factory resetting does not solve this issue, others have tried and been further broken, getting stuck at the "checking for updates" stage of the process)

buoyant knollBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

burnt arrow
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🙏

fierce phoenix
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I done the factory reset😭

burnt arrow
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I've heard the horror storys

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I'm scared to factory reset because of them

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OK SO FUNNY STORY ITS FIXED NOW RANDOMLY? my dad walked in and I was gonna show him my issue (that's I've literally been having for 7 hours) and it's randomly decided to work again

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apologies to anyone and banana man, I do not have a fix

spark zenith
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Dang

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Had the same issue a couple of hours ago

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Now i just gave up

fierce phoenix
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I still have the problem

fierce phoenix
fierce phoenix
spark zenith
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Nope

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But i got a „better“ problem now

fierce phoenix
spark zenith
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True

fierce phoenix
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long day, just to come home and not even be able to play xbox😭

spark zenith
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Ive heard that Microsoft Servers are messing some stuff up

fierce phoenix
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Sat on tiktok for the past 7 hours

spark zenith
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(Me too)

fierce phoenix
spark zenith
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Dang

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I have a perfectly fine working xBox 360 but my „new“ Xbox one doesnt seem to be working at all

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(Had to install an update which is 5GB big)

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Took me „just“ 15 hours

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Had to let it run overnight

fierce phoenix
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bruh

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how is that possible😭

spark zenith
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I dont even want to know

burnt arrow
shut ridge
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@burnt arrow mines is halfway working

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if that makes sense

burnt arrow
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makes a little sinse

fierce phoenix
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@burnt arrow is it fixed?

burnt arrow
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mine randomly fixed itsself yesterday and today I was able to log on with no issues

burnt arrow
fierce phoenix
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mine is still broke

burnt arrow
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mine broke again 🙏