#account.

1 messages · Page 1 of 1 (latest)

mortal bay
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i wanna login into a different account, but when i do that it asks me for a password. so i put it in and then it asks me for it again and again and again

coarse relicBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

stoic wind
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Hey @mortal bay are you able to sign into this other account via a browser, on a phone or PC?

mortal bay
stoic wind
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So when you attempt to sign into this account on your xbox it continues to prompt for password?

Has this account already been on your xbox ?

mortal bay
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No i am trying to login onto the xbox pc app

stoic wind
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ahhhh.

mortal bay
stoic wind
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Okay, is this account different from your microsoft account on your PC? or you just logging into the same account? ?

mortal bay
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Yes

stoic wind
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Yes to what?

mortal bay
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i am trying to login into a different account

stoic wind
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okay. 1 sec

mortal bay
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ok that didnt make sense let me explain properly

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theres is a microsoft account on my pc that i can login into anywhere

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and i can login to xbox with that account, and i added a different account to my pc so i can login, but it doesnt let me it just keeps asking me for a password when i put the right details in

stoic wind
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Okay, So you have 2 accounts?

and you're trying to log into the PC Xbox app with your 2nd account ?

mortal bay
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yes

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i can login with my 1st account freely

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but not the 2nd

lavish urchin
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Try signing onto the store app first

mortal bay
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microsoft store?

stoic wind
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nah it should just work, I just tested this.

mortal bay
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idk why its not working for me

stoic wind
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Worked without error for me. @mortal bay try uninstalling the Xbox app and reinstalling.

mortal bay
mortal bay
mortal bay
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weird

lavish urchin
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Have you restarted your pc?

mortal bay
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i can try but i doubt it will work

stoic wind
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Worked fine for me. I was able to switch between the accounts without fail.

You PC all up to date? If some windows updates are u2d then perhaps your xbox app is not current and would need to restart.

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You'd be surprised what a reboot can do.

mortal bay
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I can try rebooting

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Let me check for updates first

mortal bay
stoic wind
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have you signed into this in the past?

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with the xbox app

mortal bay
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everything worked

stoic wind
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And do you see the account in your computer accounts settings?
Settings>Accounts ?

mortal bay
stoic wind
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remove it, and then attempt to sign in with that account in the xbox app

mortal bay
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lemme try

mortal bay
stoic wind
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What if you sign into that account as another profile on your computer

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does it sign into the xbox app on that account?

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** user profile

mortal bay
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oh

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well how do i remove

mortal bay
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@stoic wind i contacted support and they are saying their services are experiencing issues