#Cant sing in to my account

1 messages · Page 1 of 1 (latest)

ruby radish
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Try again in a while
We can't sign you in . Try again in a few minutes or check service status in xbox assist. (0x87DD0017)
I need solution ive wait for 12 hours

severe riverBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

versed jacinth
ruby radish
keen zephyr
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If you search up the error code it explans its a networ issue, You may want to reboot your router and console.

ruby radish
keen zephyr
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have you removed the account ?

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are you using a wired or wireless connection

hearty lion
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@ruby radish Have you cleared your network settings on your Xbox?

ruby radish
ruby radish
hearty lion
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When you go to your network settings on your xbox does it show connected and wahts the nat type?

ruby radish
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I use internet cable

hearty lion
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Hit the Test Network connection option

ruby radish
hearty lion
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okay do you have anything custom configured for your port or anytghing in advance settings?

ruby radish
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No i never used advanced in in network settings

hearty lion
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have you tried the restart xbox option? Hold xbox button down on controller and restart Xbox?

Or have you held the powerbutton down on the xbox for about 10 sec?

ruby radish
hearty lion
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This error is more toward your network than anything else, though doing these steps would assist with ensuring the console isnt part of the issue.

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Try holding the xbox power button down for about 10 sec wile it powers off.

ruby radish
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Ok i did

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Same problem

hearty lion
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Then you're looking at a networking isse as the error code states.

ruby radish
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Bro howww

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I cant understand

hearty lion
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Whats your network setup like?

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Did you do anything custom to your modem? do you have a router that you bought to boost wifi etc?

ruby radish
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Nothing

hearty lion
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Okay, reset your modem then

ruby radish
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I did like 5 Times

hearty lion
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No mean fully reset

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theres a little whole on the back of the modem. hold that down for like 10 sec or so. modem will reboot and reset. You will have to probably re connect devices to the wifi after there were once on it.

ruby radish
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Ill try when i get home back

keen zephyr
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i pretty much bet you haven't restart the router/modem and console so it does a full reboot, Simply turning it off and back on will not work. You have to unplug the power from the console and router for 30 plus seconds