I got the game pass subscription but when I'm in Xbox app it says join for $1?

[crimson carbon]

I have 3 months already next charge in 3 months it says in Microsoft.

[next acorn]

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

2. What troubleshooting have you tried?

Please list everything you have attempted.

3. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

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[lavish lintel]

The $1 offer is for new subscribers only and only for a 14 day trial.

If you already have 3 months of Game Pass then you are not eligible for that price.

[stoic sigil]

hey so the same thing happened to me so i just redownloaded the app and it showed the gamepass try it and hopefully it works for you

[lavish lintel]

It will show for everyone. It's a standard marketing offer but is only available for new subscribers.

If you've had Game Pass before it will show full price at checkout.

[crimson carbon]

I just redeemed a code of 3 months today and put the card and everything in. everything is sit and it says I'm subscribed in microsoft website, but when I go to xbox it says go subscribe? same account too

[stoic sigil]

what he said was he redeemed the gamepass and it shows on the microsoft site that it is redeemed but when he opens up the app it still says to get the gamepass happened to me yesterday and what i did was the fix

[crimson carbon]

alr imma try it

[lavish lintel]

Can you access and use Game Pass as normal?

[crimson carbon]

no

I don't even have the game pass icon under my pfp

[lavish lintel]

Try what was suggested above, but if that doesn't work contact Support for billing help. https://support.xbox.com/contact-us/xboxdiscord

[crimson carbon]

didn't work

still says join now