#Intermittent Voice Quality Issue with Galaxy A54 and Xbox Wireless Headset

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acoustic holly
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Hello everyone,

I'm turning to this community for assistance with a voice quality issue that's been plaguing me. I have my Samsung Galaxy A54 and Xbox Series X connected to my Xbox wireless headset. The audio from the Xbox is crystal clear, but the voice coming from my Galaxy A54 through either the PlayStation app or Discord app becomes extremely choppy at random intervals. It's so distorted that understanding anything becomes a struggle.

Here's the full picture of what I'm dealing with:

  • Connection Configuration: My Galaxy A54 and Xbox Series X are both linked to the Xbox wireless headset simultaneously. The voice quality issue is isolated to the Galaxy A54.

  • Dolby Atmos Enabled: Dolby Atmos is activated on both devices, which should, in theory, provide a seamless audio experience.

  • Troubleshooting Efforts: I've restarted and re-paired the devices, adjusted the Bluetooth AVRCP version in my phone's developer settings, and made sure that all devices are running the latest updates.

  • Apps in Question: The poor voice quality occurs when using the PlayStation app or Discord app on my Galaxy A54, with the same choppy results in both.

Despite these efforts, the problem persists, with the voice quality dropping and then returning to normal in an unpredictable pattern. I'm curious if anyone has had a similar experience or if there are any known solutions to this issue. Any advice or suggestions would be greatly appreciated as I try to resolve this frustrating problem.

Thank you for your time and any help you can provide!