#[help] Black screen of death

1 messages · Page 1 of 1 (latest)

cerulean willow
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Xbox one black screen of death.

Hey there, I’m looking for some support Basically my Xbox one just recently blackscreened,I don’t think I updated it unless it was automatic, so it’s seemingly out of nowhere. Low resolution doesn’t seem to work and no matter how I try to turn it on my display stays black but my monitor detects hdmi for a few seconds then cuts out a couple times then just completely stops detecting it. I have tried another same model Xbox on the same monitor with same cords and it works just fine but I have all my accounts so I don’t wanna factory reset. Any advice? Or am I screwed for the most part.

fossil fulcrumBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

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worn totem
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Have you checked your HDMI port? This sounds like a faulty cable or connector.

cerulean willow
worn totem
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Yeah take a close look to see if it's damaged

cerulean willow
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How would I be able to tell

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There doesn’t seem to be anything obvious wrong with it