#Xbox console was banned and I haven’t done anything warranting it

1 messages · Page 1 of 1 (latest)

polar arrow
#

My Xbox Console was banned and upon researching it, most people are saying you need to have done something severe like scamming or hacking or such to receive a ban and I haven’t done anything of the sort.

I have 0 enforcements listed and since it is a xbox console ban there is no option to appeal or anything. The ONLY thing I can think of is that I added new accounts to the xbox recently and could have set off a bot or ai filter, except I added the accounts manually? I have no clue and there is no option for appeal it’s extremely frustrating

restive wrenBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

jaunty basin
#

I'm afraid we're able to help you with this. If you really think this was by mistake, try contacting Xbox support. You can do that through the web and don't need a console for it.
Also did you buy the console 2nd hand? This could also happen if the previous owner did something scummy with it.
You can learn everything about Xbox device bans and the causes here: https://support.xbox.com/help/family-online-safety/enforcement/xbox-live-device-bans