#Billing question

1 messages · Page 1 of 1 (latest)

true crag
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I am financially destitute at the moment and need to know if this will charge me

harsh dockBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

fluid tangle
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This link is for 'turning it on' butr the same instructions should help you 'turn it off':

true crag
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No

fluid tangle
true crag
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It’s the final shape dlc I cancelled it

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But I got a notification to check my billing info

fluid tangle
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Billing question

true crag
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But it says canceled

fluid tangle
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You won't be charged for something you cancelled.

true crag
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Then why does it spoke and say check billing

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And also pre-order cancelled

fluid tangle
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When you preorder something you don't get charged until a few weeks before the product is actually available. I don't think it is close enough for Final Shape charges to happen

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If it did charge you, then cancelling the pre-order would refund you since it is not yet released.

true crag
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Then why did it tell me to check billing info?

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I sent you a video of it?

fleet totem
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it will always tell you to check your billing info for an order, if you just cancelled it, it likely it taking some time for the 2 sides to match up. If it says cancelled, it's cancelled

true crag
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So it’s just trying to get me to change my mind and buy it? Or?

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I’m very confused

fleet totem
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it's just making sure you have the correct billing info for when the preorder goes through if you want it. I'm guessing you just cancelled it, like I said, if it says cancelled , it's cancelled

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it's not coming out until June 4th

true crag
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Ohh okay

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I am sorry for bothering you all

fleet totem
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no bother, better to ask and get an answer

true crag
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I cancelled it months ago if that changes things

fluid tangle
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you will not be charged for the cancelled preorder.