#Key

1 messages · Page 1 of 1 (latest)

stray lagoon
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Hi everyone i have bought a key for an xbox game (anthem) and i have collected that key on my account but in the xbox app there isn't the game. I would like some help because it's the first time i try to play on pc with xbox app. I would really appreciate some help

warm vigilBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

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If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

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stray lagoon
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I am on pc (windows 10) i have tried to look for the game on xbox app

carmine galleon
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The game is Xbox only if you redeemed an Xbox token

stray lagoon
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i have bought an xbox live key

carmine galleon
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you need an Xbox to play it

stray lagoon
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but the key says that i can play on pc

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even in microsoft store says that i can play on pc

carmine galleon
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It is only playable on Xbox

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Yes, there is a Windows version

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But if you purcahsed an Xbox key, you purchased the Xbox version, not Windows

stray lagoon
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but in the site (i don't know if i can name it here) it says that the key is an xbox live key, it does not say that is for xbox

carmine galleon
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link to the store?

stray lagoon
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its g2a

carmine galleon
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you got scammed

stray lagoon
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no, i have the game on microsoft account, and i have buyed the game from a 99% rated seller

carmine galleon
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you have the Xbox version

stray lagoon
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the problem is that i see the game on google but not on the app

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i cannot send you a photo of it

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on xbox app it says that i need the game pass, but i searched on xbox site and it says that i don't need it

carmine galleon
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you need game pass core or ult to play online

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again, you have the Xbox version, not windows.

stray lagoon
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thanks, i'll try the refound