Today, my game pass stopped working and I went to the store for a new coupon, after I entered the funds were not withdrawn and the game pass did not continue. I tried to pay manually but asks for a card, then cancelled the subscription to buy it again it asks to pay the debt(. How do I renew my subscription without a card so I don't buy 1 more subscription???
#Renewal of PC Game Pass subscription
1 messages · Page 1 of 1 (latest)
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You need to pay your past due balance before you can use a code.