#help please.

1 messages · Page 1 of 1 (latest)

glossy sleet
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when i go to connect to my wifi nothing shows up until i restart my xbox and when i try to use my ssid it just says “unplug the power from your router or modem for 30 seconds, then plug it back in. wait another 30 seconds when ready, check again”

solar bearBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

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Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

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  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

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glossy sleet
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its normal at my moms house but always does this when i go to my dads

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its just getting annoying.

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it stopped showing wifi things after i clicked “that didnt work” on the prompt i mentioned

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if anyone can help i’d really appreciate it

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  • snow
mild mural
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If you have access to the router, attempt to use the WPS button on the router. it really can be anywhere on the router, i had an AT&T router that had it on the back.

If the router is within 10 feet you could also do the recommended thing and use a cable.

Even if it's temporary sometimes having a corded connection can cause the device to 'remember' the router and allow easier connection later on

glossy sleet
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whats the wps button?

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i dont really know about this stuff

mild mural
glossy sleet
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the router is downstairs so it isnt within 10 feet

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so

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wps button it is

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im honestly still confused after searching it up

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is there anywhere that can turn the explanation into dumb person form

mild mural
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Nevermind i did some searching and found out you cannot connect via wps on the xbox

glossy sleet
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oh

mild mural
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i recommend you hook up the xbox temporarily to a smaller tv or screen within reach of the router

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plug it manually into the router

glossy sleet
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cant do that

mild mural
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then i'm not sure, sorry.

I do not own an xbox so i can't help anymore since i don't know what i'm working with

glossy sleet
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oh