Can someone please Help me. I Just bought my Xbox Series s with included Game Pass ultimate and I wanted to use it. But when I pressed the Button request now It said: "Sorry, we don't know what happened. Please try again later. I've already spoken to Xbox Support but we haven't found a solution. Has anyone had a similar problem and could please help me
#Game Pass ultimate don't work
wary wasp
vivid sapphireBOT
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cloud haven
Did u ever had game pass before? And does game pass ultimate is supported in ur region?
wary wasp
Did u ever had game pass before? And does game pass ultimate is supported in ur...
No its my First Xbox ever and I think that it's Supported in Germany
short raven
try redeeming it at https://account.microsoft.com/billing/redeem?refd=account.microsoft.com
wary wasp
Its Not a Code, it is kinda build in
wary wasp
ah okay so a bundle come with the console
Yes Starter bundle
I selected the Claim it Button But the same message comes
short raven
have you set your billing information correctly http://account.microsot.com/
wary wasp
What do you mean with Billing information?
short raven
I was meaning have you set your billing infomation correct on your account like your region and address and card.
If your in Germany and select somewhere else you have issues or if the details are not correct.
wary wasp
I checked it. It says Germany and the Address is correct
Maybe I should create a new Xbox Account
Microsoft Account an then should try to Claim the Pass?
short raven
i wouldnt do that because having 2 accounts is going to give you longer term issues in the long run.
You need to work with support i perty sure they didnt just tell you sorry nothing we can do.
wary wasp
No, I was in support and she told me to unplug my Xbox, then hold down the power button for 10 seconds and then turn everything back on. Then we tried to redeem it again but it didn't work. She then said I should remove my account and log in again. Unfortunately this didn't work either. She was writing, but I accidentally closed the page and then I couldn't get into the conversation anymore because support was closed
Is there a Support Email I can write to?
wary wasp
It wooorkeeed yesss
cloud haven
How did u fix it?
wary wasp
How did u fix it?
I don't know exactly, but I think it's because I added my complete address with house number and stuff