#Error to acess tha acount, code(0x8007003B)

1 messages · Page 1 of 1 (latest)

wanton dawn
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i'm trying to acess my acount but every time, appears a message that shows the code: 0x8007003B someone know how to solve that?

i've tried clean the MAC, restart the Xbox, restart the wifi, i tried support xbox but they ever take too long and never answer what i need.

i need help please

heavy ledgeBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

wanton dawn
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my issue is the code 0x8007003B everytime i try to acess my acount in xbox 1, i tried every trobleshooting in support but they don't solved my problem, i researched in internet and i found the same problem but he can't solve too.

stark garnet
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I also have this problem

wraith swift
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When you say access your account, do you mean sign in, or edit settings like privacy settings for it?

stark garnet
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Can I send you a screenshot?

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@wraith swift

heavy ledgeBOT
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Edited roles for @stark garnet +SupportImages

wraith swift
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You can post it here 🙂

stark garnet
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Thanks

wraith swift
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ok, and that's selecting the account to sign in I'm guessing, based on the background underneath it?

stark garnet
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Yes

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I'm not the only one getting this error

wraith swift
stark garnet
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Yes

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I'm logged in on the app

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And on my windows pc

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I am on the mobile app right now

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@wraith swift

wraith swift
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I saw, I was checking a few things

stark garnet
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👍

wraith swift
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It might be the start of an outage in a specific region. What region are you in, Brazil?

stark garnet
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It actually also did that yesterday but I was able to login after turning off my console but that didnt work today

wraith swift
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I've passed it along to the proper people internally to take a look

stark garnet
stark garnet
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I worked this morning

wraith swift
# stark garnet I worked this morning

Thanks for the update, glad it's working now 🙂 I'm still pushing on the team internally to investigate since you hit it 2 days in a row, hoping we'll get them to make some progress today on understanding what was having issues the last couple of days intermittently