#I cant redeem my Xbox rewards points

1 messages · Page 1 of 1 (latest)

hearty citrus
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I have tried over and over again to redeem my rewards points for the Overwatch Digital code-500 coins, but it wont work every time i click redeem it just says something went wrong and gives me the option to try again but it still doesn't work, i have restarted my pc multiple times and shut down the xbox app time and time again and it still doesn't let me redeem my desired reward, i have tried booting up my xbox series S to try and log in and see if i can redeem my rewards there but my xbox lets me put my pass code in then doesn't log me in and shows me a white box of nothing and gets me no where, i do not know what to do i have saved up my points for months and now i cannot use them and i cannot log into my account on my Series S. Please help.

grim relicBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

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Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

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