#Console cannot connect to xbox live on Backwards Compatible games

1 messages · Page 1 of 1 (latest)

gentle mauve
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trying to play Black Ops 1 with my friends and i cannot get into Xbox Live

broken furnaceBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

normal walrus
gentle mauve
gentle mauve
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tried restarting my Xbox and it didnt work, tried deleting it and reinstalling it it didnt work

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i can play games like Black Ops 3 and infinite warfare online with ease

normal walrus
normal walrus
gentle mauve
normal walrus
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wait I should of asked first what console are you on

gentle mauve
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xbox one

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from 2013

normal walrus
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hmm idk I tested on 360 and series s both have the issue

gentle mauve
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there could be a server outage

normal walrus
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unplug ur router for 5 mins and plug back in

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yeah but it would most likely be reported already its been going on for some people for over 2 weeks

gentle mauve
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idek where my router is even placed

normal walrus
gentle mauve
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wireless

normal walrus
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is it possible for you to try wired

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if you can find ur router

gentle mauve
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my Xbox is in my basement

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and i aint tryna have holes drilled through the floors

normal walrus
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hmm I get that so u can play newer cods fine u said?

gentle mauve
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yes

normal walrus
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hmm thats odd

gentle mauve
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they arent 360 games

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and my subscription is up to date

normal walrus
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one sec ima try and find a guide

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okay so do you pay for ultimate or core?@gentle mauve

gentle mauve
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what does ultimate do

normal walrus
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its just a upgraded version of the game pass

gentle mauve
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core

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but it expired in november

normal walrus
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okay some people on reddit said to Turn off reoccurring billing for ur core

gentle mauve
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its been off

normal walrus
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oh hmm

gentle mauve
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status says canceled

normal walrus
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hmm let me check another reddit

normal walrus
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some people said it fixed the issue

gentle mauve
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where do i go to turn that on

normal walrus
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sign into ur account via browser and go to settings and u should find it

gentle mauve
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i turned it on

normal walrus
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okay is it working

gentle mauve
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it says turned on

normal walrus
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try a hot spot

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I just tried with mine and its working and turn it back off and switch back to ur regular network

gentle mauve
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it could possibly just be a server issue

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still getting the error code

normal walrus
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yeah same idk

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I can connect on my Hotspot but not actually through my router

desert crater
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@gentle mauve Mate did you find solution?

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Same problem I got for Fallout 3, I cannot reach my saves and When I enter the game suddenly xbox live connection is lost and cannot sign in...

gentle mauve
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just didnt play for a few weeks