#Console cannot connect to xbox live on Backwards Compatible games
1 messages · Page 1 of 1 (latest)
Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.
If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.
In order for members of the community to provide adequate support, make sure you have provided answers to the following:
- What is your issue?
Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).
- What troubleshooting have you tried?
Please list everything you have attempted.
- Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?
If so, what results have you seen and tried?
If you do not provide answers to all of these questions, you are not likely to receive a response.
Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.
If you need immediate support, please contact Xbox Support.
Additionally, no one here can assist with Enforcement actions of any sort.
what error code are you getting
8015190E
tried restarting my Xbox and it didnt work, tried deleting it and reinstalling it it didnt work
i can play games like Black Ops 3 and infinite warfare online with ease
is 2fa on ur account?
try clearing ur consoles cache and resetting ur network settings to factory default
no
where is that?
wait I should of asked first what console are you on
hmm idk I tested on 360 and series s both have the issue
there could be a server outage
unplug ur router for 5 mins and plug back in
yeah but it would most likely be reported already its been going on for some people for over 2 weeks
idek where my router is even placed
are you using a wired connection or wireless
wireless
hmm I get that so u can play newer cods fine u said?
yes
hmm thats odd
one sec ima try and find a guide
okay so do you pay for ultimate or core?@gentle mauve
what does ultimate do
its just a upgraded version of the game pass
okay some people on reddit said to Turn off reoccurring billing for ur core
its been off
oh hmm
status says canceled
hmm let me check another reddit
it says to turn on 2fa tru that rq
some people said it fixed the issue
where do i go to turn that on
sign into ur account via browser and go to settings and u should find it
i turned it on
okay is it working
it says turned on
try a hot spot
I just tried with mine and its working and turn it back off and switch back to ur regular network
@gentle mauve Mate did you find solution?
Same problem I got for Fallout 3, I cannot reach my saves and When I enter the game suddenly xbox live connection is lost and cannot sign in...
it fixed itself
just didnt play for a few weeks