#multiple gift card balance

1 messages · Page 1 of 1 (latest)

snow apex
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I bought a gift card and redeemed it on the Microsoft website and I had another gift card balance and when I tried using my gift card it didn’t let me spend it and just said choose another payment option to complete order

nocturne pivotBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

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sour lava
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If you have multiple seperate balances, they are probably in different currencies.

you can only use the currency that matches where you live. And you should only buy gift cards from where you live.

snow apex
sour lava
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you'll need to contact official support for help with your account/billing informaiton then

snow apex
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How can I do that?

sour lava
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the message from the bot has the links

snow apex
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Oh thank you for telling me

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I can’t find how to fix it

crude bough
snow apex
sour lava