XBOX SERIES S INCLUDED GAMEPASS | XBOX | Page 1

obtuse hull Apr 18, 2024, 7:24 PM

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Hi, i bought xbox with gamepass but if i try to claim it my xbox gimme mesage "oops something went wrong

heady tokenBOT Apr 18, 2024, 7:24 PM

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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

What troubleshooting have you tried?

Please list everything you have attempted.

Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

obtuse hull Apr 18, 2024, 7:34 PM

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please

ripe oasis Apr 18, 2024, 8:03 PM

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What country do u live in? Did u have game pass before?

obtuse hull Apr 18, 2024, 8:11 PM

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Czech republic

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no i dont

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I have first xbox and new microsoft acc

ripe oasis Apr 18, 2024, 8:15 PM

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Quick question is czech republic same as czechia sorry if im being offensive or anything

obtuse hull Apr 18, 2024, 8:15 PM

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yeah

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middle of europe, next to poland

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it is czech republic but some people call it czechia

ripe oasis Apr 18, 2024, 8:16 PM

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Im only asking cause xbox regions only show czechia

obtuse hull Apr 18, 2024, 8:17 PM

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okey

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what can i do?

ripe oasis Apr 18, 2024, 8:17 PM

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Is ur xbox set to czechia location

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And did u buy series s in the same country?

obtuse hull Apr 18, 2024, 8:18 PM

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ripe oasis Is ur xbox set to czechia location

yep

ripe oasis Apr 18, 2024, 8:20 PM

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Try resetting ur router but other than that im not sure. Some people who have this issue dont live in a country that support game pass. Czechia support game pass.

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Sorry if i couldnt help qubiss

obtuse hull Apr 18, 2024, 8:21 PM

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chill men

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but on box there is a poland text

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idk what that mean

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but i buyed from czech shop

ripe oasis Apr 18, 2024, 8:22 PM

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Double check location and language

obtuse hull Apr 18, 2024, 8:23 PM

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location czech language english

ripe oasis Apr 18, 2024, 8:23 PM

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I really hope its not a poland xbox sold to a czech shop

obtuse hull Apr 18, 2024, 8:24 PM

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why,

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?

ripe oasis Apr 18, 2024, 8:24 PM

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Game pass is usually region locked especially trial codes that come with the console

obtuse hull Apr 18, 2024, 8:25 PM

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maybe i have to give it back?

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and buy new one

clear crag Apr 18, 2024, 8:26 PM

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@obtuse hull Do not try to bypass the profanity filter.

obtuse hull Apr 18, 2024, 8:26 PM

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sorry my bad

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bad situation

ripe oasis Apr 18, 2024, 8:27 PM

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Did u get it from a second hand shop or is it brand new?

obtuse hull Apr 18, 2024, 8:28 PM

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its new one

ripe oasis Apr 18, 2024, 8:28 PM

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Tes let me know if i got anything wrong

obtuse hull Apr 18, 2024, 8:28 PM

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its brand new xbox from big czech eshop

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idk what can be wrong with it

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everytime i try to claim gamepass its says this

ripe oasis Apr 18, 2024, 8:29 PM

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The issue is why is there poland text on a czech xbox

clear crag Apr 18, 2024, 8:30 PM

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I think you will need to message official support.

obtuse hull Apr 18, 2024, 8:30 PM

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ripe oasis The issue is why is there poland text on a czech xbox

idk

ripe oasis Apr 18, 2024, 8:30 PM

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Contact official support that tes stated

obtuse hull Apr 18, 2024, 8:31 PM

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where

clear crag Apr 18, 2024, 8:31 PM

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look up xbox supprt on any web browser and it should route you to your regions page

obtuse hull Apr 18, 2024, 8:31 PM

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okey

clear crag Apr 18, 2024, 8:32 PM

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this link might reroute but not sure

heady tokenBOT Apr 18, 2024, 8:32 PM

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For support, head over to #1091756150644555946 and read through the pinned Self help topic as well as search to see if your issue has been solved previously and you can solve the issue on your own. If you still need assistance, you can create a new post, but please read through the post guidelines first.

NOTE: This is community sourced support and there is no official support here on Discord. People will help if/when they are able to. If you have an issue regarding your account and/or billing, reach out to official support at https://support.xbox.com/contact-us/ for assistance.

clear crag Apr 18, 2024, 8:32 PM

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that bottom link

obtuse hull Apr 19, 2024, 7:05 AM

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so nobody know another solution?

obtuse hull Apr 19, 2024, 11:58 AM

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please

heady tokenBOT Apr 19, 2024, 4:38 PM

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Please state the following clearly if you are seeking support:

What is your issue? Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).
What troubleshooting have you tried? Please list everything you have attempted.
Have you researched your issue on the internet? If so, what results have you seen and tried?
If no to 2 and/or 3, please start there.

If you do not provide answers to all of these questions, you are not likely to receive a response.

clear crag Apr 19, 2024, 4:39 PM

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they have already been told that they need to contact official support.

#XBOX SERIES S INCLUDED GAMEPASS