cannot sign in 360 | XBOX | Page 1

wild sphinx Apr 16, 2024, 3:18 PM

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When signing in to account I get an error occurred message

formal kilnBOT Apr 16, 2024, 3:18 PM

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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

What troubleshooting have you tried?

Please list everything you have attempted.

Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

wild sphinx Apr 16, 2024, 3:19 PM

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Can't send picture because server is bad and doesn't allow it so I don't understand how the support is going to help

open escarp Apr 16, 2024, 3:20 PM

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Do you get any error code?

wild sphinx Apr 16, 2024, 3:21 PM

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No

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I'll send pic

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You not allow messages so I can't show neither

open escarp Apr 16, 2024, 3:23 PM

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I don't see why you need to send an image.

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Just repeat the error

wild sphinx Apr 16, 2024, 3:27 PM

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I do Xbox live test and it fail

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I have Xbox live

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Paying for something that doesn't even work

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"❌ Can't Sign In"

"A problem occured while signing in. Please try again. If the problem persists, visit www.xbox.com/support"

"OK"

open escarp Apr 16, 2024, 3:47 PM

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Have you tried turning auto renewal on and then back off to see if it will authenticate you then? I've had that issue a few times before

#cannot sign in 360