Hi, i bought jump king a while back but didn't enjoy the game as much as i thought i would so i asked for a refund, it got approevd nice and all, but the game is still in my posession and i didn't get my money, i actually jsut remembered it today. The refund was approved the fifth of january this year. Anyone got a way to help me out? Or should i just suck it up and think of it as a sing from god telling me to play the game?
#Xbox refund not going trhough even tho it was accepted
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.
If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.
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alright thanks, how excatly do you do that tho? cause i can't find any way to contact the support outside of the website and my issue doesn't show up there
You can track the refund though your account account.microsoft.com/orders it would say the state of the refund request on the order.
If it was confrimed in an email you can reply to the email.
i'm aware of that, it says approved with the green checkmark. I don't think it was confirmed via email. I also checked the support page and i can't find anything about help for billing
Yes i see it but there isn't anything about refunded games not being refunded after months.