#May have gotten hacked

1 messages · Page 1 of 1 (latest)

sour shore
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I try to sign into my xbox accounr and it tells me to verify but i cannot becasue the phone got changed on my account so when i go to xbox support it asks me to sign in but i cant because i dont have control on my account anymore witch makes me think im obviously hacked.

dreamy pineBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

calm hawk
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Yes, it seems you have been hacked!

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Did you manage the security questions?

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How to Stop Unsuccessful Login Attempts to Your Microsoft Account

This is how you stop unsuccessful login attempts to your Microsoft account:

Create an alias for login purposes only. Designate this alias as the primary alias at:

then disable sign-in capability for the other aliases here: can’t post link here

You can still send and receive email from the old address. Keep the new alias secret. Do not use the new alias for anything except login.

When someone tries to login to your account, they will receive a message that the username does not exist. They can't hack your account if they don't know your username.

Be careful to not REMOVE your email address at the first screen. There you only want to create the new alias (click on add email) then make the new alias Primary (click on Make primary, NOT Remove).

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Use Microsoft Authenticator for Passwordless login and no one will hack your account again!