#problem payment

1 messages · Page 1 of 1 (latest)

pale dragon
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have a problem when I want to buy something, I inserted my card and it tells me to change the region, but I changed it to the United Kingdom and it still doesn't work, please help me

foggy pendantBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

pale dragon
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have a problem when I want to buy something, I inserted my card and it tells me to change the region, but I changed it to the United Kingdom and it still doesn't work, please help me

heady scarab
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Store region needs to match the card region

pale dragon
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How change

fossil dust
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What country do you live in?

pale dragon
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Romania

heady scarab
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Xbox should auto detect your region, shouldn’t need to change it. What are you trying to buy?

fossil dust
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Plus romania can buy console and pc games.

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There is no reason to change ur region unless u move to another country

fossil dust
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Which one 23 or 24

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Never mind i forgot ea still had fifa license for 23

heady scarab
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Double check that you’re buying the game, and not trying to buy game pass. If you’re still having issues, you probably will need to contact official support.

fossil dust
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Romania dont have game pass services except for pc game pass

pale dragon
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I got

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I buy ea fc 24leftshark

fossil dust
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Nice

pale dragon
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And game pass

fossil dust
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On pc?

pale dragon
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Thx for suport

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Xbox