Game Pass

[meager echo]

i just bought a xbox series s today. got the 3 months of game pass free with it but if i try to claim it, it gets stuck on the loading screen with 3 dots. what should i do?

[last wharf]

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

2. What troubleshooting have you tried?

Please list everything you have attempted.

3. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

[chrome mulch]

@meager echo @white roost

Please keep all support about this topic in this channel.

[white roost]

Alright.

@meager echo just saw the image. I’ll be right back with info.

[chrome mulch]

Also, as the bot says, make sure you attempt to troubleshoot and go through all the steps to make sure it isn't an issue on your end. It's entirely possible you might just need to wait or contact official support.

[meager echo]

I literally just sat there for an hour just trying to see what’s wrong, definetly not an issue on my end.

And again i’m not the only one.

[white roost]

On the Xbox Live Status, it shows that everything is fine.

[chrome mulch]

What do you believe your next steps are then?

[meager echo]

Well since it’s midnight i will wait till the morning and see what the reddit guys say.

[white roost]

And since it’s happening to other people, it’s probably a worldwide glitch that is happening with the new consoles shipping out.

Does it need any updates?

[chrome mulch]

Any reason you're so against the idea of needing to contact support?

[meager echo]

I updated my console up to date. Well i had to so i could set up my console and account.

[white roost]

Ok so it’s not that.

Did the Game Pass come with the Xbox or did you buy it separately

[meager echo]

Well i can’t stay up all night.

[meager echo]

It came with the Xbox

[ruby sage]

Does ur country support game pass

[meager echo]

Yes.

[chrome mulch]

And you've already tried restarting your console as well as your internet?

[meager echo]

Yes, multiple times.

[white roost]

Where did you buy it from? Was it an online retailer or a reseller?

[meager echo]

I bought it from the most popular eletronics store in my country. “Euronics”

[white roost]

Okay.

[meager echo]

euronics.ee

[chrome mulch]

Just for extra clarity, what region are you in?

[meager echo]

Europe

[chrome mulch]

What country? There's different rules/services for each one.

[white roost]

Ok so it’s available in Europe

[meager echo]

Estonia. But my other friend got the game pass working a year ago witht the same console. My country has never been a problem. My account is set to Finland.

[chrome mulch]

Yeah see, I knew that's probably what was going on.

Post is locked. You're attempting to bypass regional restrictions which is a TOS violation. Game Pass isn't supported in your country.