fleet bolt
I am paying for someone elses pc game pass subscription but then I missed one payment. I now want to pay the due amount but the subscription is not showing for the other person and there is no option of paying the due amount nor renewing it. When the person clicks on "Join now" it asks to fix the subscription but the subscription is not showing.
Is there anyone that can help me on this, please?
tulip forumBOT
Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.
If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.
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muted ivy
https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/pay-past-due-balance-to-unlock-subscription you may also just need to wait a few days
fleet bolt
When the other person uses that link, the subscription shows and that an amount is due, but when they click on that subscription it says that the subscription could not be found
This is driving me nuts because the person can not even just sign up for a new subscription
it keeps on saying that they need to fix the current subscription
but we are not able to see it or manage it
muted ivy
the page explains how to do that, You may just need to wait a few days or contact support