#game pass asking for a non existent code

1 messages · Page 1 of 1 (latest)

clear beacon
#

Trying to login to the xbox app on my new system (pc) but its asking for a code that isnt the code for my xbox account, i dont know where to find this code but apparently it is a windows hello code that i have never setup and also cant remove

raven burrowBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

rain canyon
#

that will be the pass code you use to sign in to windows

#

you can reset it it or change it on and off settings accounts sign in options

clear beacon
#

yeah but i dont use one lol, so idk how there is one there

#

no options to remove it in settings either

rain canyon
#

i no idea but that how you manage it its your PC i assume someone set it up

clear beacon
#

yeah idk, bit strange since this didnt happen with my last system

rain canyon
#

sure so it wasnt set up on your last pc that doesnt mean its not set up on this PC. Its a differnt machine not all settings are the same

#

and you sure its not there its right there

image.png
clear beacon
#

im windows 10 so it looks pretty different