#Game stutters, bad graphics, sound delay

1 messages · Page 1 of 1 (latest)

pure jolt
#

I bought the Xbox series x yesterday and it seems like it’s having problems. My game stutters, the audio is delayed, graphic looks very bad. Why is this happening?

fierce pineBOT
#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

  1. What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

  1. What troubleshooting have you tried?

Please list everything you have attempted.

  1. Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

pure jolt
#

@raw haven

raw haven
#

can you send a picture of the game on the dashboard while its being hovered over

#

just so i know for a fact it isnt cloud streamed

pure jolt
#

Hmm it might be

#

Let’s see

raw haven
#

or send a video of the game bugging out and i can tell because ive used it before and it was a nightmare

pure jolt
#

What do I do again?

raw haven
#

goto the dashboard

pure jolt
#

Pressing the Xbox button on controller?

raw haven
#

yeah goto home

pure jolt
#

Alr

raw haven
#

then select the game like your about to press a to play it but dont press a

pure jolt
#

Just hover on it?

raw haven
#

take a picture of screen of where its highlighted green

#

yeah

pure jolt
#

Ok 1 sec

#

Stay here please

#

Have u had this issue before btw? Did u fix it?

raw haven
#

no because i dont use cloud streaming and i bet 10 dabloons you are and you just need to install the game

pure jolt
#

Well I did install the game and it still stuttered

raw haven
#

but if your really not and the picture verfies it i know what else it can be

pure jolt
#

Ok let me send u

raw haven
#

prolly need to upload to imgur because you cant send images when your new to the server

pure jolt
#

We can’t go DMs?

raw haven
#

no it has to stay here

#

what if sombody else has the same issue
they can look it up then see the soultion here

pure jolt
#

True

#

But just for the picture maybe?

raw haven
#

no just upload it to imgur its free

pure jolt
#

Do I play the game and then go to dashboard?

#

Or can I just do it without entering

raw haven
#

yeah dont enter it

#

just goto right before you press a to open it

#

but dont press a and take a picture

pure jolt
#

There is a cloud icon

raw haven
#

yeah 🤦‍♂️ its being streamed

pure jolt
#

lol

raw haven
#

you need to install it

pure jolt
#

Well I did that for my other game but it was still stuttering

raw haven
#

check that game too dose it have a cloud icon

#

and what are the games

pure jolt
#

Alright I’m downloading the game

raw haven
#

and be sure to open it from the icon that dosnt have a cloud

#

so you need to goto the library menu of all the apps/games and open it there

pure jolt
#

The issue isn’t in the cable or the resolution?

#

I’m not playing on 120hz

#

@raw haven

raw haven
#

120hz vs even 30 isnt gonna make it look that bad

#

and the cloud icon confirmed it

#

24hz is the minimum for motion 120hz is only for esports games because alot of games cant hit it on consoles and 60hz is a good standard for most games and 30hz was for the ps4 era and before

pure jolt
#

But I swear, I had NBA 2k24 installed and it still had fps drops and stutters

raw haven
#

how long did it take from finding the game clicking install and to playing

pure jolt
#

I did it immodestly when the Xbox got set up

#

Or wdym?

raw haven
#

if it was instant it was streamed lmao

#

it takes like an hour or 2 to install a game

#

(can be less if its a smaller game)

pure jolt
#

No like I installed it

raw haven
#

then why did you say instantly 💀

#

how long did it take to "install"

pure jolt
#

Like 2 hours

raw haven
#

is it still installed

pure jolt
#

No I resetted the xbox

#

I’m downloading it rn

#

Hey man please help me solve this I just wanna play with my homies

raw haven
#

bro im trying

#

if its still glitching after you reinstall check for the cloud icon

pure jolt
#

Okay it will take a hour to download

#

@raw haven how long will u be on

raw haven
#

atleast 6 hours maybe 8

pure jolt
#

@raw haven it will be done in 50 mins

raw haven
#

please dont ping me every 10 minutes

#

i have this chat open while im playing on a second monitor

pure jolt
#

Got it bro

pure jolt
#

Also is it normal for it to get heated while playing?

raw haven
#

btw it need a good amount of air in the back

pure jolt
raw haven
raw haven
#

@pure jolt is it installed/working

pure jolt
#

Procent

pure jolt
#

Ok it’s done

#

So now in games and apps it still has the game pass watermark

#

On the game

#

@raw haven

#

Is it cool if I play on a monitor instead of a tv?

#

There is no lag anymore

#

I’m scared that it will happen again if I do it on my pc monitor

raw haven
#

its not lagging because your playing localy

pure jolt
#

Also I’m getting fps drops

raw haven
#

also it might just be nba2k

pure jolt
#

Yeah

#

Also should I enable 120 hz on my 144hz pc monitor?

#

Is there certain settings I should have on?

#

With video output?

pure jolt
#

It won’t make it overheat?

keen crypt
#

No. Xbox series supports 120 hz.

pure jolt
#

@raw haven when i play 2k sometimes a lag spike hits and it just glitches the sound and everything

#

Like why are there huge as slag spikes despite my WiFi being very good

#

It makes the audio stutter when it hits so I gotta unplug my headset and plug it in again

#

@keen crypt

raw haven
#

Could it be your headset with the audio and try plugging the Xbox directly into the router with a Ethernet cable that is cat5e or better

#

Try using the tv as audio to see if that works fine and again the Wi-Fi could just not be working well to try a cable

pure jolt
#

I’m not able to use Ethernet

#

The Xbox is pretty warm rn

#

Now it’s stuttering more frequently

#

Dude it’s so weird

#

@raw haven

raw haven
#

How much room is arround it

#

Is the top covered if it’s a series x

raw haven
pure jolt
#

I’m upstairs

pure jolt
#

@raw haven

#

Hello?

keen crypt
#

Do you have the game installed or cloud gaming?

pure jolt
pure jolt
#

Goes and leaves

keen crypt
#

Test on a different game. Google search shows issue with the game, I don’t know if they ever addressed it.

pure jolt
#

@raw haven @keen crypt I still get random stutters? My friend that I play with doesn’t. There has to be something

raw haven
#

Did you try a new hdmi cable